Please Wait is shown when trying to edit submission

  • JenniferFerfolja
    Asked on April 14, 2016 at 4:16 PM

    My form isn't allowing people to go back and reattach a CV to the form,which is weird. It seems to be frozen on please wait.

     

    Jotform Thread 818797 Screenshot
  • jonathan
    Replied on April 14, 2016 at 7:44 PM

    It seems that the Notifier setup on your form http://www.jotformpro.com/form/40555304794962 was corrupted and have the Edit Link broken.

    I suggest you re-create a new Notifier instead and the properly add the Edit Link by adding it from the Form Fields dropdown list.

    Please Wait is shown when trying to edit submission Image 1 Screenshot 20

     

    User guide: How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Let us know if this did not fix the issue.

     

     

  • JenniferFerfolja
    Replied on April 15, 2016 at 12:53 AM

    Hi,

    Can you help me do that?? I'm not sure how to do it

  • Kevin Support Team Lead
    Replied on April 15, 2016 at 2:07 AM

    I have added the Edit Link in your email template, I did not delete the old one so you are able to delete it, otherwise both edit links will be shown in the email that is sent. 

    To edit the template and delete the corrupt edit link you will need to click on the email icon, you will find it on the top toolbar while in the Form Builder: 

    Please Wait is shown when trying to edit submission Image 1 Screenshot 30

    Then you will notice both links, delete the first one, the second and the same that is marked on the image below is the correct link.  

    Please Wait is shown when trying to edit submission Image 2 Screenshot 41

  • JenniferFerfolja
    Replied on April 15, 2016 at 8:56 AM

    Hi,

    I tried to fix it by setting up a new link on the thank you page and also there was only my previous link when I went to delete the old link.Please advise

     

  • mert JotForm UI Developer
    Replied on April 15, 2016 at 10:34 AM

    Hi there,

    You can easily remove the previous link on your "Thank You" page, then add the new "{edit_link}" to it. Below, you can see the steps:

    Please Wait is shown when trying to edit submission Image 1 Screenshot 20

     

    Also, I noticed that you haven't add the same thing on your "Notification" template. With the methods provided by my colleagues, you can easily changed that one too. If there are still some blank spots, please do let us know.

     

    Regards.

  • JenniferFerfolja
    Replied on April 15, 2016 at 10:45 AM

    How would you do that???

  • mert JotForm UI Developer
    Replied on April 15, 2016 at 11:13 AM

    To clarify the steps, I did a screen recording from the beginning to the end. Please, see it from the below:

    Please Wait is shown when trying to edit submission Image 1 Screenshot 20

  • JenniferFerfolja
    Replied on April 15, 2016 at 11:18 AM

    It's still just circling endlessly

     

  • JenniferFerfolja
    Replied on April 15, 2016 at 11:26 AM

    Please Wait is shown when trying to edit submission Image 1 Screenshot 20

  • JenniferFerfolja
    Replied on April 15, 2016 at 11:28 AM

    Still getting this!

  • Welvin Support Team Lead
    Replied on April 15, 2016 at 1:48 PM

    That was just a temporary issue with Jotform. Please check again and let us know if you are still getting the error.

  • JenniferFerfolja
    Replied on April 15, 2016 at 1:56 PM

    It's still happening,when I try to resubmit the form.

  • JenniferFerfolja
    Replied on April 15, 2016 at 2:00 PM

    Please Wait is shown when trying to edit submission Image 1 Screenshot 20This is the exact same problem

  • Kevin Support Team Lead
    Replied on April 15, 2016 at 3:34 PM

    I have checked your form now and I see that it is loading fine: 

    Please Wait is shown when trying to edit submission Image 1 Screenshot 40

    I also noticed that you have removed the Edit Link from the email notification:

    Please Wait is shown when trying to edit submission Image 2 Screenshot 51

    Instead, I see that you have added the link on the Thank You page, I have tested your form and submitted it, when I clicked on the Edit Link I was successfully redirected to the form with the data previously submitted: 

    Please Wait is shown when trying to edit submission Image 3 Screenshot 62

    Could you please try again to check your form and let us know if this is working on your end as well. 

    We will be looking forward to your response. 

  • JenniferFerfolja
    Replied on April 18, 2016 at 8:28 AM

    Hi,

    Apparently it's not working at all!

  • Welvin Support Team Lead
    Replied on April 18, 2016 at 9:17 AM

    If it's the edit link that is not working, let us know the link here so we can check it to our end. If it's the form view, then I think something on your end that is causing it. 

    If it's the form view, then I think something on your end that is causing it. Are you on a private network? You are using Chrome based on your Browser Info so the form should work.

  • JenniferFerfolja
    Replied on April 18, 2016 at 10:47 AM

    Hi,

    It's the edit link for the form,it's letting people go in and change the information but it's not letting them save that information. I have tried everything you suggested and I'm still have problems. Please help!!!

  • JenniferFerfolja
    Replied on April 18, 2016 at 10:55 AM

    Please Wait is shown when trying to edit submission Image 1 Screenshot 20

    This is still what's happening on my end! I'm going into the form and editing and it's still giving me this! 

    https://www.jotform.com//?formID=40555304794962
    Here is the link!

  • Ben
    Replied on April 18, 2016 at 1:33 PM

    I have moved this to a new thread where we will be assisting you with the same. This is the link to the new thread: https://www.jotform.com/answers/821168

    We will be following up on the same shortly.