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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having trouble opening attachments from the email

    Asked by Ally G on April 14, 2016 at 04:44 PM

    If I copy the link when I right click and paste it into the browser, it does not open the document.

    There must be an easier way that to save it to word and open it that way??!!

    Help me pleeeeeesse.


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    Answered by Ben on April 14, 2016 at 04:51 PM

    Now we always suggest opening your own thread in regards to your issue since it might be different even if it seems the same and allows us to properly assist you in regards to your issue.

    Can you please tell us a bit more about the attachments that you are trying to open and I presume that this is from the email that was sent to you upon submission?

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    Answered by Ally G  on April 14, 2016 at 05:01 PM

    Hi there, well it is exactly the same problem.  Using a MAC you can no longer open an attached .doc resume in a completed application form.  When you try to open it, it says THE ADDRESS IS NOT VALID.

    It never used to be a problem until about 6-8 weeks ago.

    Resumes can be read can be read using the iphone and on a PC.

    This is very frustrating for my boss.  Do you think Microsoft did an update which has upset the apple cart?

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    JotForm Support

    Answered by liyam on April 14, 2016 at 09:47 PM

    Hello Ally,

    Can you please provide us more information on this concern, such as sharing with us the link to the form which has the problem? This way we can look into the matter further.

    Looking forward to your response.