What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form disabled?

    Asked by imobile13 on April 14, 2016 at 05:05 PM

    Hi,

     

    I just updated my Form - Tarantula CRM customizations form - here is the link:  https://form.jotform.com/60804954142151  and it says "form not found - this form is disabled"

     

    Please help!

    Chelsea

    Page URL:
    https://form.jotform.com/60804954142151

    Screenshot
    JotForm crm Updated and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 14, 2016 at 09:51 PM

    This happens when our anti-phishing system detects that you are asking for information that is not allowed on JotForm, then your forms are disabled and your account is suspended; however, I have double checked your forms and I can see they are clean and you are not asking for information that is not allowed on JotForm, this is why I have activated your account and re-enabled your forms. 

    Please confirms us that they are working fine on your end now. 

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 14, 2016 at 09:52 PM

    Also, please take a look to our terms in order to avoid your forms to be cataloged as phishing and suspend your account due to that.