What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade - Payment Question

    Asked by Melissa  on April 14, 2016 at 05:21 PM

    I would like to update my account to the bronze package. Can jotform direct debit my organization's checking account?


    Thank you!

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    JotForm Support

    Answered by Chriistian on April 14, 2016 at 10:13 PM

    The only available payment methods for upgrading your account are through Credit/Debit Card, Paypal, and Check/Purchase Order/Wire Transfer.

    To upgrade your account, please follow this guide: How to Upgrade My Account

    If you choose to pay by check, since manual process is involved, only yearly subscription plans will apply.

    Also, make sure to choose your desired payment method and enter your login name (the username you use to login to your account, not the email).

    Once you are done, it will redirect you to another page where you will actually see the Address where you must send the check for payment.

    Make sure to SAVE the Reference Number and/or Quote Numbers and include it when sending the payment. That is important so our payment processor will be able to determine that the payment was made for your account.

    If you need further assistance, please let us know.