What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are still getting the overlimit information on our account

    Asked by duukie on April 14, 2016 at 05:22 PM

    Our view count just reset but we are not able to get to one of our forms.  It still shows that we are over the limit.  We are able to view our other forms.  Any help would be appreciated.

    view count overlimit
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    JotForm Support

    Answered by BDAVID on April 14, 2016 at 10:07 PM

    Have you tried clearing your browsers cache or using another browser? What is the form that is still not shown?

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    Answered by duukie on April 26, 2016 at 08:51 AM

    Yes, we've tried on multiple browsers.

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    JotForm Support

    Answered by Welvin on April 26, 2016 at 10:18 AM

    You've exceeded your Form Views limit. Free account is only limited to 1000 form views per month. If you need more, simply upgrade your account to the next plan. You can also remove the limit without paying by simply adding the Jotform footer to your forms. Here's how complete guide for the form views limit:

    https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    For now, I have granted you a form views reset. Your forms should be up by now.