What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Urgent strip integration problem

    Asked by melodicsounds on April 14, 2016 at 05:32 PM

    I have a prepopulated form here: https://form.jotform.com/60967271989980?nombre=rene&correoElectronico15=diegmed122@hotmail.com&telefono14=35345&fechaY=345435&tipoDe6=34534&temamateria=35434&lenguaje=534&nivelAcademico30=53434&descripcion=53434&urlArchivos=&urlArchivos18=&urlArchivos19=&urlArchivos20=&urlArchivos21=&cotizador=rene&costoPor31=1&subtotalmxn=12&totalmxn=13 and when you choose to pay with "Pago en Línea" which is online payment it opens stripe integration. I entered my debit card details and made the payment and it let me go through sucesfully to thank you page... BUT! it didn't made the charge to my card... Whats going on? It shouldn't let them pass...

    problem JotForm hotmail charge card
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    JotForm Support

    Answered by BDAVID on April 14, 2016 at 10:27 PM

    It seems like the value that was passed to the payment field cleared when submitting the form, that's why it shows zero in your submissions view:

    Go to Preferences>>Advanced, and then click on "Show More" button, and scroll down, you will see the last option "Clear Hidden Field Values", change it's value from "Clear on Submit" to "Don't clear":

    Save the changes, and save your form, then you can try it again. Let us know if you need more help.