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Urgent strip integration problemAsked by melodicsounds on April 14, 2016 at 05:32 PM
I have a prepopulated form here: https://form.jotform.com/60967271989980?nombre=rene&correoElectronico15firstname.lastname@example.org&telefono14=35345&fechaY=345435&tipoDe6=34534&temamateria=35434&lenguaje=534&nivelAcademico30=53434&descripcion=53434&urlArchivos=&urlArchivos18=&urlArchivos19=&urlArchivos20=&urlArchivos21=&cotizador=rene&costoPor31=1&subtotalmxn=12&totalmxn=13 and when you choose to pay with "Pago en Línea" which is online payment it opens stripe integration. I entered my debit card details and made the payment and it let me go through sucesfully to thank you page... BUT! it didn't made the charge to my card... Whats going on? It shouldn't let them pass...
It seems like the value that was passed to the payment field cleared when submitting the form, that's why it shows zero in your submissions view:
Go to Preferences>>Advanced, and then click on "Show More" button, and scroll down, you will see the last option "Clear Hidden Field Values", change it's value from "Clear on Submit" to "Don't clear":
Save the changes, and save your form, then you can try it again. Let us know if you need more help.