What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not getting the emails

    Asked by Lorettamtm on April 14, 2016 at 10:36 PM
  • Profile Image

    Answered by Boris on April 15, 2016 at 12:33 AM

    I have checked your account's form email history, and I see there are only two emails being sent to you from our system - both successfully. One is the welcoming email when you've registered, and another is the test email from using the Test Email button.

    If you want to receive email notifications from your form's submissions, please set up an email notification on your form:


    Upon setting up an email notification, an email will be sent to you/your designated recipient every time a form submission is made on that form.