What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to disable hiding of empty fields from email alerts?

    Asked by Milk_ on April 15, 2016 at 12:38 AM

    Hey, I created a form about a month or so back and disabled the feature that would automatically hide empty rows in emails, so then it wont try to automatically format it.

    I can't seem to find the option to disable this anymore as I want my emails to be in my own format.

     

    Thanks

    email Emails format find
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    JotForm Support

    Answered by Boris on April 15, 2016 at 01:47 AM

    We are currently in the process of upgrading our Preferences interface, where the old option to disable/enable automatic hiding of empty fields used to be. If you need to disable the option of hiding empty fields from emails, you will currently have to load our old interface to access the option.

    When you are editing a form inside the Form Builder, simply append &old at the end of the URL to access the old interface:

    https://www.jotform.com/index.php?formID=60818063320852&old

    Then, you will be able to find the option under Preferences, Advanced Settings, Hide Empty Fields on Emails:

    When you are done making the change over our old interface, Save your form, and then please use the &test parameter at the end of the URL to start loading our new interface:

    https://www.jotform.com/index.php?formID=60818063320852&test

    Please let us know if you need further assistance, we are here to help.