What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hi. I tried to turn off the encryption on my form in from the "Advanced

    Asked by howard31 on April 15, 2016 at 04:23 AM

    Hi. I tried to turn off the encryption on my form in from the "Advanced" tab. Though it shows that the "No" option is selected, my form is still encripted.

    This is a re-post of a comment on Encrypted Forms and How to Use Them

  • Profile Image
    JotForm Support

    Answered by beril on April 15, 2016 at 04:49 AM

    Thank you for contacting us. I see that you've disabled encrypted from preferences correctly. Please note that, when you disable form encryption, your previous data will stay encrypted, but future submissions will not be encrypted.

    Because of that reason, if you want to you still need to have your private key on your local storage to see previously encrypted submissions. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.