I'm trying to turn off the encryption too but the form is still encrypted. 

  • howard31
    Asked on April 15, 2016 at 4:33 AM
    Hi. I'm trying to turn off the encryption too but the form is still encrypted. 
  • Chriistian Jotform Support
    Replied on April 15, 2016 at 4:51 AM

    I cloned your form and I can see that the encryption has been turned off. However, the lock icon beside the submit button still appears.

    Im trying to turn off the encryption too but the form is still encrypted Screenshot 60

     

    Im trying to turn off the encryption too but the form is still encrypted Screenshot 71

    I sent a test submission to see if the data was encrypted. It appears that the form encryption is already turned off, since the submission data I sent is not encrypted.

    Im trying to turn off the encryption too but the form is still encrypted Screenshot 82

    It only looks like the form is still encrypted because the green lock icon still appears beside the submit button.

    To resolve this issue, I would suggest deleting the old Submit button and then add a new one.

    Im trying to turn off the encryption too but the form is still encrypted Screenshot 93

    Go to Form Tools > Submit

    Im trying to turn off the encryption too but the form is still encrypted Screenshot 104

    If you need further assistance, please let us know.
    Regards.