- JotForm SupportChriistianAnswered on April 15, 2016 at 04:51 AM
I cloned your form and I can see that the encryption has been turned off. However, the lock icon beside the submit button still appears.
I sent a test submission to see if the data was encrypted. It appears that the form encryption is already turned off, since the submission data I sent is not encrypted.
It only looks like the form is still encrypted because the green lock icon still appears beside the submit button.
To resolve this issue, I would suggest deleting the old Submit button and then add a new one.
Go to Form Tools > Submit
If you need further assistance, please let us know.