What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Product titles in payment field not being changed after saving updates

    Asked by rockbadger on April 15, 2016 at 09:37 AM
    preview Updated products payment field product title
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    JotForm Support

    Answered by Mike_G on April 15, 2016 at 11:26 AM

    Are you referring to this form, https://www.jotform.com/41564370980357?

    I have created a clone version of that form and tried editing the product titles of the products in the Payment Tool field(PayPal) and the changes were saved properly on my end.

    Here's the clone version of your form that I have used in my example.

    https://form.jotform.com/61054126579962

    If this is not what you mean, please give us more details so we can help you further. 

    Thank you.

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    Answered by rockbadger on April 15, 2016 at 11:45 AM
    the changes saved alright- but when i hit preview- the old form was still visible and it hadn’t propagated to the end user website?
    ...
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    Answered by rockbadger on April 15, 2016 at 11:45 AM
    just checked again- and it has sprung back into life- thank you for whatever you did!
    ...
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    JotForm Support

    Answered by liyam on April 15, 2016 at 01:59 PM

    Hello rockbadger,

    Just in case the problem is on our end, I have cleared the cache on your forms.  Also, you can try making a full refresh on your browser by pressing the shift key + clicking the reload/refresh button on your browser. This will do a full refresh and should be picking up new data from the URL of your form.

    If the problem persists after doing this, please do let us know. 

    Thanks.