What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incorrect Account Charge

    Asked by Lori  on April 15, 2016 at 10:20 AM



    I downgraded our jotform to the starter form to be effective as of April 9 before we were billed for another month's usage, however, I see my credit card (thru paypal) has been charged for the month.

    I ask you to reverse the charge to the account due to the above.


    Thank you,

    Lori Wade