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  • Profile Image

    Some email address do not receive email notifications

    Asked by oswaldocruzquimica on April 15, 2016 at 10:21 AM

    Hi, 

    We have a problem. Some people don't receive the copy of forms.

    I put my email(caroline.vieira@ocq.com.br)  and i received but for example the email (paula.arcanjo@vettaquimica.com.br) don't.

    Can you help us?

    Regards,

    Caroline Vieira

    Page URL:
    https://form.jotform.com/33376177281964

    receive problem and email
  • Profile Image

    Answered by Huberson on April 15, 2016 at 12:31 PM

    The email address 'paula.arcanjo@vettaquimica.com.br' was in bounce list. If you go ahead and test it you should receive notifications as it has been removed from bounce list.

    Please check the following guides to help you prevent bouncing emails:

    Whitelisting-JotMails-IP-Addresses

    How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    You can also check if an email is bouncing by checking it from your account setting - How-to-remove-your-email-address-from-bounce-list

  • Profile Image

    Answered by oswaldocruzquimica on April 15, 2016 at 02:51 PM

    Thank you!!

     

    This suggestion help us!!!