What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just got a form submission with test data but my form is "live"

    Asked by milauskas on April 15, 2016 at 10:33 AM

    Hi,

     

    I just got an email from Authorize.net with details of a form submission. My Auth.net account is NOT in test mode, but this email shows a bunch of testing information like so:

    ==== CUSTOMER BILLING INFORMATION ===
    Customer ID :
    First Name : textbox_sample7
    Last Name : textbox_sample8
    Company :
    Address : textbox_sample11 textbox_sample12
    City : textbox_sample13
    State/Province : textbox_sample14
    Zip/Postal Code : textbox_sample15
    Country : United States
    Phone : 312-312
    Fax :
    E-Mail : support@jotform.com

    If my form is "live" and not in test mode, can you tell me why I am receiving this?

    I am just concerned that someone tried to make a purchase and this info populated the form.

    Page URL:
    http://socialpostify.com/order/

    a JotForm name purchase billing information
  • Profile Image
    JotForm Support

    Answered by Charlie on April 15, 2016 at 12:53 PM

    It seems like the submission was a test triggered in our end? You can see that the email is support@jotform.com. May I know if you have requested an assistance to us around March? I see it the submission was dated way back on March 15, 2016. Our mail log also shows the same date to when that email was sent. Did you see a new payment wizard at that time or have set the sandbox to "Text" for a while?

    Right now the sandbox is set to "No" and I presume you are using the live API ID and transaction key.

     

    I see you have two more submissions with completed payments, I presume they went through successfully in your end? Or are they also test payments? To best test your integration you can make an actual payment and see if that works. You can setup a test product valued at $1 and see if it will go through your Authorize.net account.

    Let us know if you are still having problems on this. For now, everything seems to be setup properly in your end.

  • Profile Image

    Answered by milauskas on April 15, 2016 at 01:05 PM

    Those other two completed payments were tests. And I did see the jotform email address. I just wasn't sure.

    I checked Auth.net and didn't see anything but I just thought I'd check. Last time I checked things seemed to be working. I don't have test mode on for either jotform or Auth.net.

    Thanks for the info.

  • Profile Image
    JotForm Support

    Answered by Charlie on April 15, 2016 at 02:20 PM

    You are welcome. I'm glad the information above helped. So far everything on your form seems to be setup properly. In case you encounter any problems about this please do let us know here in the forum and we'll have it check right away.