Is it possible to create a password reset form? : ANSWER - NOT EASILY

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    Asked on April 15, 2016 at 10:34 AM

    I was just think about something that occurs with regularity at our site. People forget their user name(membership number) and or Password. A very common occurrence for members login at many sites. 

    Right now we have a JotForm that is a popup that sends a login problem to the administrator. The administrator validates their membership, resets the password to default and sends a email to them with the information.

    Is it possible to create a form that first establishes valid members, resets their password to the default and sends an email to them with their member number and the temporary password.

    I realize this form would have to reside at our site and using php check our database, reset passwords and send the email.

    You have helped me in the past with the DogID form verifying membership using, php, js with a bit of json script.

    Perhaps using some of this might help. Do you think you could guide me through the process?

    There is no rush for this just a nice to have application.

    Also this could become a long thread and perhaps a different approach might be an option like with the DogID, we used email correspondence for that one.  Your call of course. 

    Best regards, Thank you,


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    Answered on April 15, 2016 at 12:59 PM

    I'm sure it's possible, but could be a complicated thing to do within Jotform. You can use the source codes to integrate your database to the form to check user's information when resetting. But one thing is how you'll send the email right after they submits the form. It has to be connected to your database as well so to tell that user resets the password for the account. I think you'll need a whole new script for this.

    Don't you have a password reset function in your website? Assuming that you have a registration/login page. For membership websites, these three is mandatory. 

    One last thing, I can't seem to find the related thread with regards to the DogID. I'd like to check who helped for that. Can you share it here?

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    Answered on April 16, 2016 at 08:21 AM


    Thank you for the support. The thread: Need assistance with custom verification script;

    Has a lot of the information and the names of those who helped make it all possible. There are 50 responses for this one plus a number of email responses.

    We do have a password function but I'm not sure it works very well.

    It is all in C# and .NET script and I'm have very limited knowledge about these. Therefore I really can't very it's capability. Perhaps I should be asking someone about looking into this rather then trying to do something different.

    One thing it can't do is verify a member if they don't know their membership number. Many site have a built in option for this we don't. They have to submit the JotForm questionnaire form that is sent to the administrator.

    It should be able to verify by email address and name and send a verify email then blah blah their number and default login info.

    Asking JF to work on something like that I think would be beyond your support mandate I should think.

    Thanks again,


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    Answered on April 16, 2016 at 09:43 AM

    Thank you for sharing the thread URL.

    Yes, you are right that you might need a help from someone that uses C# or .NET language so you can verify the password function on your site. The database like mySQL is also needed in order to check if the member is registered or not. 

    Thank you for understanding.

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    Answered on April 16, 2016 at 09:48 AM


    We use a mySQL db and have all the members info entered their now.

    We are presently rebuilding the website and database system so this would be a short term fix anyway. Just thought I would ask.

    Have  great day, Thank you,