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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account suspended

    Asked by Eileen  on April 15, 2016 at 10:46 AM

    Help!  Our account seems to be suspended and I don't know why.  Please help us get online.

     

    Thank you!

    Eileen

    Page URL:
    http://lakeforestflowers.com/bridal-questionnaire/

    account suspended
  • Profile Image
    JotForm Support

    Answered by Welvin on April 15, 2016 at 01:05 PM

    That is because your form is asking for credit card details using our plain text fields. Please be informed that we don't allow this type of form in our system. WE consider that as phishing which is against our Terms of Use (http://www.jotform.com/terms/). I have reactivated your account, but I have deleted the said fields. Please refrain from adding those again.

    If you want to collect a payment at a later date, you should use our Payment Integration then enable authorization mode. Here's how: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

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    Answered by Eileen on April 15, 2016 at 01:10 PM

    Thank you for your help!

  • Profile Image

    Answered by Eileen on April 15, 2016 at 01:10 PM

    Thank you for your help!

  • Profile Image

    Answered by Eileen on April 15, 2016 at 01:10 PM

    Thank you for your help!