What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving password reset

    Asked by Russ Roberts  on April 15, 2016 at 02:43 PM

    We are attempting to reset the password on one of our accounts  under this email:


    Can you confirm that those resets are going out? It is possible that another email address is in use on that account? If so, can you confirm where those resets are going? 

    Thank you! 



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    JotForm Support

    Answered by BJoanna on April 15, 2016 at 04:30 PM

    I have checked email address you provided and that email address is in bounce list. Because of that you did not received email when you requested password reset. Our system gave following result:

    customercare@titleforward.com is IN the bounce list 

    Reason(s) : smtp; 550 5.7.1 Message rejected as spam by Content Filtering.

    I have now removed it from our bounce list.

    Please make another password reset request. 

    You can follow this guide on how to check and remove the email from bounce list.

    Hope this will help. Let us know if you need further assistance.