What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where are all the forms I built?

    Asked by Wargoddess on March 05, 2012 at 07:24 PM

    I built four forms yesterday. I linked them to my website and advertised them to my customers, now there is only one. Where are the others?

    Also, I got confused about the release and released all of my unpaid as paid and I need to switch them back. How do I do that?

  • Profile Image
    JotForm Support

    Answered by idarktech on March 05, 2012 at 07:40 PM

    Hi there,

    There are 5 forms on your account, I can see them fine. Can you please try to clear your browsers cache and recheck it again? If you can provide to us those form URL's then it would help us find those forms easily for you.

    With regards to your other concern, can you please provide more details on that? Thanks.

  • Profile Image

    Answered by Wargoddess on March 05, 2012 at 07:48 PM


  • Profile Image
    JotForm Support

    Answered by idarktech on March 05, 2012 at 07:51 PM

    Hi,

    Your reply appears to be blank, can you please repost your message? Thanks.

  • Profile Image

    Answered by Wargoddess on March 05, 2012 at 08:22 PM

    Nevermind with the lost forms, I have been having a derp day.
    As for the forms, I got 9 forms that have not been paid and I moved them over to the payment submissions section. Again, a derp move. The folder they belong in holds 100. but the one I moved them to only holds 10 so you can see my dillemma. I cannot figure out how to move them back. I am, admittedly, a techtard.
    ~A.Tyler
  • Profile Image
    JotForm Support

    Answered by idarktech on March 05, 2012 at 08:37 PM

    Hi Tyler,

    Payment submissions are submissions that uses a payment gateway in your form. I can see that one of your form uses payment tool and currently had 6 submissions. This submissions will not be counted as regular submissions because it has payment involve on it. 

    Example:

    If you have a Paypal payment tool in your form and you're selling some products or subscriptions with it.  When a form user fills up your form and a submission has been made, he will be pointed to the Paypal page for payment. When the payment has been made, 1 payment submission will be added to your counter.

    Also note that, free users are limited up to 10 payment submisisons and there's no way you can reset it, but instead you have to wait for the monthly reset cycle which is every first day of the month.

    Hope this information helps. Thank you so much!

  • Profile Image

    Answered by Wargoddess on March 05, 2012 at 09:39 PM

    Wait, does that mean That after ten payements the form doesn't work anymore???

  • Profile Image

    Answered by Wargoddess on March 05, 2012 at 09:51 PM

    I don't understand why Thy're coming here either and not to my email.

     

  • Profile Image

    Answered by Wargoddess on March 05, 2012 at 09:52 PM

    I moved those forms into that folder, I didn't realize it would kill my business.

  • Profile Image

    Answered by pinoytech on March 05, 2012 at 11:11 PM

    Hi Wargoddess,

    I suggest that you upgrade your subscription from free to Premium Subscription were you recieved 1,000 submmissions per month. As idarktech says, if you reach the submmission limits for free account which is 10 submmission only, your form will be automatically disable and you can't receive any payments anymore.

    Thank you!

  • Profile Image

    Answered by Wargoddess on March 05, 2012 at 11:17 PM

    OH CRAP! $120.00 per year? I didn't realize it would do that. Is that per form or for all my forms? OMG, I just put all those forms on my website! I don't make money on what I do we all just kick in to pay for events, there's no extra for that sort of thing.

     

    It sounded so good that you didn't have ads, now I see that the ones with ads were a far better deal.

     

    You might consider charging a few cents per submission over 10 rather than gouging people for such a retarded amount of money. That's mors than half the cost of my entire website!

  • Profile Image

    Answered by Wargoddess on March 05, 2012 at 11:30 PM

    I only get these four times a year so I'll get nothing most of the time and then I'll get like 20 so I'll get stuck paying that money for nothing

     

  • Profile Image

    Answered by jwang on March 05, 2012 at 11:43 PM

    The $120 bucks is not per form. You have unlimited forms, and the only limit is the number of submissions and the available space. Plus, if you can't afford it, you can just use Google Docs. Its nowhere as powerful as Jotform, but at least its free and has no ads.

  • Profile Image

    Answered by Wargoddess on March 05, 2012 at 11:45 PM

    Google docs? What's that?

     

  • Profile Image
    JotForm Support

    Answered by liyam on March 06, 2012 at 12:03 AM

    You can search through Google for Google Docs HTML forms.

  • Profile Image
    JotForm Support

    Answered by idarktech on March 06, 2012 at 12:09 AM

    @Wargoddess,

    I you haven't yet known, free accounts are limited up to 100 Regular Submissions, 10 SSL and Payment Submissions per month. This submissions will auto-reset to zero (0) every first day of the month. Example, next reset will be on April 01, 2012. You can find more informations about the submission limits for Free, Basic Plan on our pricing page. http://www.jotform.com/pricing/

    Thanks.

  • Profile Image

    Answered by Wargoddess on March 07, 2012 at 11:39 PM

    Could I just pay for the months I actually use this, then drop back to the free version?

  • Profile Image
    JotForm Support

    Answered by Goldo on March 07, 2012 at 11:43 PM

    Yes, that's possible. Jotform is a monthly subscription service. So you may upgrade, downgrade, or cancel your service at any time. Even when you cancel your subscription, you will not lose any of your forms or your data.

  • Profile Image

    Answered by Wargoddess on March 08, 2012 at 12:11 AM

    AH!! Well then that's just awesome! thank you! I'm off to find that upgrade button.

  • Profile Image
    JotForm Support

    Answered by Goldo on March 08, 2012 at 12:25 AM

    Cool, glad to help! See http://www.jotform.com/pricing/ for the upgrade button . Thanks!

  • Profile Image

    Answered by Wargoddess on March 08, 2012 at 10:10 PM

    I was playing around with Google forms and they have a feature that allows you to redirect to another page if a certain item is ticked off. How can I do that with Jot?

  • Profile Image
    JotForm Support

    Answered by mliz on March 08, 2012 at 10:22 PM

    You can do this in JotForm using the Conditional Logic feature from the conditions wizard you can select the option 'Change Thank You URL after Submission'. For more information on how this works you can visit the following guide:

    http://www.jotform.com/help/57-Conditional-Logic-on-Forms

    Let us know if you have further questions.

  • Profile Image

    Answered by Wargoddess on March 08, 2012 at 10:23 PM

    For example, I would like people to be routed to the production request form if they choose yes for the question productioon? on the PC/NPC registration form and them go to Paypal.

  • Profile Image

    Answered by Wargoddess on March 08, 2012 at 10:29 PM

    Yeah, I've been screwing around with that already and can't get it to give me what I want. It doesn'y offer my other forms in the drop down

  • Profile Image

    Answered by Wargoddess on March 08, 2012 at 11:13 PM

    How can I redirect it to one of my other forms? I already tried using a page break and HTML box, but the HTML jumbled up the form and I couldn't fix it.

  • Profile Image
    JotForm Support

    Answered by idarktech on March 09, 2012 at 01:48 AM

    @Wargoddess,

    Can you please add more details on what exactly you are trying to achieve here? Please correct me if I got your idea wrong. Base on your form, when user select YES on Production field, you want this user to be redirected to your 2nd form after completing or paying on the paypal page (since you are using paypal payment tool on your form)? Is this correct? Please let us know.

    We'll wait for your reply. Thanks.

  • Profile Image

    Answered by Wargoddess on March 10, 2012 at 09:30 AM

    I want the players to be redirected to page before they go to Paypal if they choose yes for production. The Paypal button would then be at the end of page 2. If they choose no to Production, I want them to simply go to Paypal and checkout without ever seeing page 2.

  • Profile Image

    Answered by gori-mathew on March 10, 2012 at 10:16 AM

    Hello Warqoddess;

    I politely suggest that you open another thread in this forum and ask this question, your question now is on working out with conditions in your forms which is not related with the title of this thread.

    Kindly open it and we will support you, this is just to ensure we dont get confused by unrelated title  and question.

    Thanks for contacting support and awaiting your new thread to assist you.

    Regards

    Mathew