What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't my notification emails coming through?

    Asked by CampShiktehawk on April 15, 2016 at 03:21 PM

    My email notifications used to come through to my email, they have now stopped. I have changed my email account from a IMAP to a POP account, but the email address has not changed. 

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    JotForm Support

    Answered by Kiran on April 15, 2016 at 05:03 PM

    I see that your email address is added to our bounce list due to the mailbox quota exceeded and hence the emails are not being delivered. I've now removed it from the bounce list and everything should be normal now. 

    Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.


    If you need any further assistance, please let us know. We will be happy to help.