Why aren't my notification emails coming through?

  • CampShiktehawk
    Asked on April 15, 2016 at 3:21 PM

    My email notifications used to come through to my email, they have now stopped. I have changed my email account from a IMAP to a POP account, but the email address has not changed. 

    Page URL: https://www.jotform.com//?formID=60624770660960
  • Kiran Support Team Lead
    Replied on April 15, 2016 at 5:03 PM

    I see that your email address is added to our bounce list due to the mailbox quota exceeded and hence the emails are not being delivered. I've now removed it from the bounce list and everything should be normal now. 

    Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.
     

     

    If you need any further assistance, please let us know. We will be happy to help.