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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Could you please reset the count to overcome bandwidth error?

    Asked by Patricia Torres  on April 15, 2016 at 06:40 PM

    The link for the site survey form and site photo-pack is not opening, it shows a message "Bandwidth limit exceeded".

    Could you please assist?



    Thank you in advance.


    Page URL:

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    JotForm Support

    Answered by Kevin_G on April 15, 2016 at 10:43 PM

    I have reset the bandwidth limit for those files, but do note that we can do this only once in a lifetime, it means, if your files reach the download limit again then we will not be able to do this for you. 

    These are the limits per file: 

    Small files or those with file size of less than 10 MB can be viewed/downloaded 100 times.

    Large files or those with file size of greater than 10 MB can be viewed/downloaded 10 times.

    You need to consider integrating your form with Dropbox or Google  Drive, here are the links to each integration: 



    Hope this helps.