What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email regarding form submission quota

    Asked by Brian Culbreath  on April 16, 2016 at 11:34 AM

    Good morning, 

    this morning I received an email stating that I am close to my monthly form submissions quota of 10 per month.  I am using the free account and will certainly consider upgrading if need be, but the website says that the free account is 100 submissions per month.  Is there something I'm missing?  Please help me understand so that I can properly use this awesome service.

    Brian Culbreath

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    JotForm Support

    Answered by Jan on April 16, 2016 at 02:01 PM

    Unfortunately, you don't have a JotForm account. I checked your form (http://www.jotform.us/form/60864964756169) and it is associated with a guest account (guest_60864889522065).

    Guest account only have 10 SSL submissions which is why you received that email. I recommend you signing up for a JotForm account so that you can manage your forms properly and you will be under the Free plan.

    If the form did not transfer to your registered account automatically, let us know so that we can transfer it for you. Thank you.