What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to hide empty fields in the notification email?

    Asked by alina.alvarez9 on April 16, 2016 at 07:34 PM

    Hi! I found the automatic email. But when I send It, I see that the email that is sent has a list of fields that I have already hiden with the conditional function that JotForm has. 

    How Can I send an email that shows my clients only the fields the complete?

    I send a screenprint!


    Page URL:

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    JotForm Support

    Answered by Kiran on April 17, 2016 at 02:49 AM

    I understand that do not want to display the empty fields in the notification emails. You can enable the option "Hide empty fields on Emails" from the Form Preferences.

    Click on the Gear icon from the tool bar to access the Form Preferences and then click on Advanced settings to enable this option.

    Please refer to the screenshot below:

    If you see our new Preferences wizard, this option is not yet available in it. However, you may add &old at the end of the form URL and reload it to access the old wizard.


    Hope this information helps! 

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    Answered by alina.alvarez9 on April 20, 2016 at 06:01 PM

    Hi Kiran! Thanks!

    Can you tell me how can I change to the old preference wizard?


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    JotForm Support

    Answered by liyam on April 20, 2016 at 08:24 PM

    Hello alina.alvarez9,

    By following the link that Kiran provided, that will load your form on the form builder and show the old preferences wizard. 


    Please do get back to us if you need further questions or in need of clarification.

    Thanks and warm regards.