- Alex913Asked on April 17, 2016 at 09:08 AM
This has been disabled, and I am just trying to create forms that will make it easier for my clients to access tools. FYI I will be paying for the service, but only after I have created and verified all the forms will work properly.
After attempting to view another one of my forms I have found that all my forms have been blocked. :( Please fix or I will have to go to another service. This one has worked so well for me.Page URL:
- JotForm SupportliyamAnswered on April 17, 2016 at 09:57 AM
What happened to your account was that it had been automatically suspended by your filter. This filter works similar on how anti-spam filter works on emails. I have looked into your forms but I did not find anything malicious in it, so I believe the suspension with your account was a false-positive. So I instead reactivated your account. You should be able to access your forms now.
If you have other questions, please do let us know.
- Alex913Answered on April 17, 2016 at 12:48 PM
Thank you for your quick reply!! Everything seems to be working now. I do however need to verify one thing. One of my forms has my customer create a passcode/pasphrase to verify the account. Just something they need to put in or tell me when calling, or requesting support. I have heard the submitting passwords is against the rules, would this fall into that? If so I can change the form up. Again they are not supposed to be giving me a password to another account for whatever reason just creating an identifier/verification to be used between me and my customers. Don't want the account to get locked again by surprise.
- JotForm SupportBDAVIDAnswered on April 17, 2016 at 01:56 PM
I would not suggest you to use the "Password" or "Passcode" word, otherwise, our phishing system would flag it as a possible phishing form. I believe "pasphrase" would not cause a suspension.
- Alex913Answered on April 17, 2016 at 01:58 PM