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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Form has been Disabled??

    Asked by Alex913 on April 17, 2016 at 09:08 AM

    https://form.jotform.com/61054392258153

    This has been disabled, and I am just trying to create forms that will make it easier for my clients to access tools. FYI I will be paying for the service, but only after I have created and verified all the forms will work properly.

    Edit:

    After attempting to view another one of my forms I have found that all my forms have been blocked. :( Please fix or I will have to go to another service. This one has worked so well for me.

    Page URL:
    https://form.jotform.com/61054392258153

    create forms JotForm create tools
  • Profile Image
    JotForm Support

    Answered by liyam on April 17, 2016 at 09:57 AM

    Hello Alex913,

    What happened to your account was that it had been automatically suspended by your filter. This filter works similar on how anti-spam filter works on emails. I have looked into your forms but I did not find anything malicious in it, so I believe the suspension with your account was a false-positive. So I instead reactivated your account. You should be able to access your forms now.

    If you have other questions, please do let us know.

    Thanks.

  • Profile Image

    Answered by Alex913 on April 17, 2016 at 12:48 PM

    Thank you for your quick reply!! Everything seems to be working now. I do however need to verify one thing. One of my forms has my customer create a passcode/pasphrase to verify the account. Just something they need to put in or tell me when calling, or requesting support. I have heard the submitting passwords is against the rules, would this fall into that? If so I can change the form up. Again they are not supposed to be giving me a password to another account for whatever reason just creating an identifier/verification to be used between me and my customers. Don't want the account to get locked again by surprise.

     

    Thanks

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    JotForm Support

    Answered by BDAVID on April 17, 2016 at 01:56 PM

    I would not suggest you to use the "Password" or "Passcode" word, otherwise, our phishing system would flag it as a possible phishing form. I believe "pasphrase" would not cause a suspension. 

  • Profile Image

    Answered by Alex913 on April 17, 2016 at 01:58 PM

    Thanks.