My Form has been Disabled??

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    Alex913
    Asked on April 17, 2016 at 09:08 AM

    https://form.jotform.com/61054392258153

    This has been disabled, and I am just trying to create forms that will make it easier for my clients to access tools. FYI I will be paying for the service, but only after I have created and verified all the forms will work properly.

    Edit:

    After attempting to view another one of my forms I have found that all my forms have been blocked. :( Please fix or I will have to go to another service. This one has worked so well for me.

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    liyam
    Answered on April 17, 2016 at 09:57 AM

    Hello Alex913,

    What happened to your account was that it had been automatically suspended by your filter. This filter works similar on how anti-spam filter works on emails. I have looked into your forms but I did not find anything malicious in it, so I believe the suspension with your account was a false-positive. So I instead reactivated your account. You should be able to access your forms now.

    If you have other questions, please do let us know.

    Thanks.

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    Alex913
    Answered on April 17, 2016 at 12:48 PM

    Thank you for your quick reply!! Everything seems to be working now. I do however need to verify one thing. One of my forms has my customer create a passcode/pasphrase to verify the account. Just something they need to put in or tell me when calling, or requesting support. I have heard the submitting passwords is against the rules, would this fall into that? If so I can change the form up. Again they are not supposed to be giving me a password to another account for whatever reason just creating an identifier/verification to be used between me and my customers. Don't want the account to get locked again by surprise.

     

    Thanks

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    BDAVID
    Answered on April 17, 2016 at 01:56 PM

    I would not suggest you to use the "Password" or "Passcode" word, otherwise, our phishing system would flag it as a possible phishing form. I believe "pasphrase" would not cause a suspension. 

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    Alex913
    Answered on April 17, 2016 at 01:58 PM

    Thanks.