What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are pictures disappearing?

    Asked by Svstoraa on April 17, 2016 at 11:50 AM Page URL:

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    JotForm Support

    Answered by BDAVID on April 17, 2016 at 01:16 PM

    You have reached your bandwidth limit. Please note that there is a number of times you can download files stored in the account:

    Small files - less than 10 MB = 100 views

    Large files - More than 10 MB = 10 views.


    I have reset the counter for those files, you can download now. Note that this can be done only once per account's lifetime.

    There are alternatives to save the files in the cloud, I would suggest you using any of our File Sharing and Storage apps.

    Most popular are:

    Google Drive: https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive 

    Dropbox: https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm 

    If you need anything else, please open a new thread, we will be glad to assist you.