Did not receive submissions by email

  • Profile Image
    openflea
    Asked on March 06, 2012 at 01:37 AM

    Hi Jotform,

    First off, BRILLIANT Product! 

    However, I've been facing some email issues after the first few test submissions today. Now my form - http://www.jotform.me/openflea/submitform wont send the two email alerts I set up.

    One of the email alerts is a notification to me about a new submission, and the second email alert is for a auto-respond email to the person who submitted a form.

    I've triple checked that I've filled in all the fields in the email alerts, but it still doesn't seem to be working. I've also checked that my emails are working, and the email alerts are not in the spam folder.

    Please help?

  • Profile Image
    gori-mathew
    Answered on March 06, 2012 at 02:35 AM

    Hello

    Thanks for your comliments about our solution and we are committed to ensure you enjoy using our platform.

    On the email issues, kindly delete the emails for your submission and auto-respond and add them again and try to send once more.. you can use the this link to guide you http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions and http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Also, if you dont get the mails after the procedure above, yiu can call your email provide add JotMail's IP Addresses to their whitelist. 


    188.138.106.153 107.20.173.204 174.34.57.218 174.34.57.216 174.34.57.214

    Looking forward to hear from you.

    BR

    Mathew

  • Profile Image
    openflea
    Answered on March 06, 2012 at 03:11 AM

    Hi Matthew,

    Thanks for your reply. I've folllowed your instructions and deleted the first two email alerts and added new email alerts. However they are still not working.

    I'm using gmail for my domain's emails, so I can't add the IP addresses to the whitelist. Even if I do so, other users on gmail would also be affected and not receive the emails from JotForm when they submit forms right?

    Please help! Thank you!

  • Profile Image
    gori-mathew
    Answered on March 06, 2012 at 03:20 AM

    Hello;

    I will forward you issue to our higher level support to check and try to sort it out. I will therefore request you to keep on this thread to see whether your issue has been solved.

    Kindly bear with us as we try to assist you.

    BR

    Mathew

  • Profile Image
    openflea
    Answered on March 06, 2012 at 03:24 AM

    okay, thank you Matthew! Really appreciate it!

    Hope to become a customer of Jotform soon!

  • Profile Image
    eee
    Answered on March 06, 2012 at 11:50 AM

    Hi,

    I have checked your email address and see that some of your emails are delivered to your email server but some of them are rejected,

    Please contact with your email provider to whitelist our email servers,

    Kindest Regards,

    Ertugrul.

     

    Details : 

    Mar 6 01:40:18 yang sm-mta[16833]: q264YpRc005484: to=, delay=02:05:27, xdelay=00:00:00, mailer=esmtp, pri=1295965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 01:49:38 yang sm-mta[9579]: q266SVwu024783: to=, delay=00:21:07, xdelay=00:00:00, mailer=esmtp, pri=306392, relay=openflea.com. [108.59.11.109], dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 01:49:38 yang sm-mta[9579]: q265BF1o029084: to=, delay=01:38:23, xdelay=00:00:00, mailer=esmtp, pri=1115965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 01:50:20 yang sm-mta[9579]: q264YpRc005484: to=, delay=02:15:29, xdelay=00:00:00, mailer=esmtp, pri=1385965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 01:59:32 yang sm-mta[2477]: q266SVwu024783: to=, delay=00:31:01, xdelay=00:00:00, mailer=esmtp, pri=396392, relay=openflea.com. [108.59.11.109], dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 01:59:32 yang sm-mta[2477]: q265BF1o029084: to=, delay=01:48:17, xdelay=00:00:00, mailer=esmtp, pri=1205965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 01:59:38 yang sm-mta[2477]: q264YpRc005484: to=, delay=02:24:47, xdelay=00:00:00, mailer=esmtp, pri=1475965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:09:37 yang sm-mta[23417]: q266SVwu024783: to=, delay=00:41:06, xdelay=00:00:00, mailer=esmtp, pri=486392, relay=openflea.com. [108.59.11.109], dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:09:37 yang sm-mta[23417]: q265BF1o029084: to=, delay=01:58:22, xdelay=00:00:00, mailer=esmtp, pri=1295965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:09:37 yang sm-mta[23417]: q264YpRc005484: to=, delay=02:34:46, xdelay=00:00:00, mailer=esmtp, pri=1565965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:19:31 yang sm-mta[16220]: q266SVwu024783: to=, delay=00:51:00, xdelay=00:00:00, mailer=esmtp, pri=576392, relay=openflea.com. [108.59.11.109], dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:19:31 yang sm-mta[16220]: q265BF1o029084: to=, delay=02:08:16, xdelay=00:00:00, mailer=esmtp, pri=1385965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:19:32 yang sm-mta[16220]: q264YpRc005484: to=, delay=02:44:41, xdelay=00:00:00, mailer=esmtp, pri=1655965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:29:33 yang sm-mta[8976]: q266SVwu024783: to=, delay=01:01:02, xdelay=00:00:00, mailer=esmtp, pri=666392, relay=openflea.com. [108.59.11.109], dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:29:33 yang sm-mta[8976]: q265BF1o029084: to=, delay=02:18:18, xdelay=00:00:00, mailer=esmtp, pri=1475965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:29:33 yang sm-mta[8976]: q264YpRc005484: to=, delay=02:54:42, xdelay=00:00:00, mailer=esmtp, pri=1745965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:39:30 yang sm-mta[1558]: q266SVwu024783: to=, delay=01:10:59, xdelay=00:00:00, mailer=esmtp, pri=756392, relay=openflea.com. [108.59.11.109], dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:39:30 yang sm-mta[1558]: q265BF1o029084: to=, delay=02:28:15, xdelay=00:00:00, mailer=esmtp, pri=1565965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:39:30 yang sm-mta[1558]: q264YpRc005484: to=, delay=03:04:39, xdelay=00:00:00, mailer=esmtp, pri=1835965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:49:36 yang sm-mta[27160]: q266SVwu024783: to=, delay=01:21:05, xdelay=00:00:00, mailer=esmtp, pri=846392, relay=openflea.com. [108.59.11.109], dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:49:36 yang sm-mta[27160]: q265BF1o029084: to=, delay=02:38:21, xdelay=00:00:00, mailer=esmtp, pri=1655965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:49:37 yang sm-mta[27160]: q264YpRc005484: to=, delay=03:14:46, xdelay=00:00:00, mailer=esmtp, pri=1925965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:59:32 yang sm-mta[20007]: q266SVwu024783: to=, delay=01:31:01, xdelay=00:00:00, mailer=esmtp, pri=936392, relay=openflea.com. [108.59.11.109], dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:59:32 yang sm-mta[20007]: q265BF1o029084: to=, delay=02:48:17, xdelay=00:00:00, mailer=esmtp, pri=1745965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 02:59:32 yang sm-mta[20007]: q264YpRc005484: to=, delay=03:24:41, xdelay=00:00:00, mailer=esmtp, pri=2015965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 03:01:54 yang sendmail[24928]: q2681p2F024928: to=partners@openflea.com, delay=00:00:02, mailer=relay, pri=35755, stat=queued /var/log/mail.log:Mar 6 03:09:35 yang sm-mta[8335]: q266SVwu024783: to=, delay=01:41:04, xdelay=00:00:00, mailer=esmtp, pri=1026392, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 03:09:35 yang sm-mta[8335]: q265BF1o029084: to=, delay=02:58:20, xdelay=00:00:00, mailer=esmtp, pri=1835965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 03:09:35 yang sm-mta[8335]: q264YpRc005484: to=, delay=03:34:44, xdelay=00:00:00, mailer=esmtp, pri=2105965, relay=openflea.com., dsn=4.0.0, stat=Deferred: Connection refused by openflea.com.
    Mar 6 03:19:36 yang sm-mta[1622]: q266SVwu024783: to=, delay=01:51:05, xdelay=00:00:02, mailer=esmtp, pri=1116392, relay=mail.openflea.com. [111.235.137.40], dsn=2.0.0, stat=Sent (OK id=1S4pcN-0008T7-6E)
    Mar 6 03:19:37 yang sm-mta[1622]: q265BF1o029084: to=, delay=03:08:22, xdelay=00:00:01, mailer=esmtp, pri=1925965, relay=mail.openflea.com. [111.235.137.40], dsn=2.0.0, stat=Sent (OK id=1S4pcO-0008T7-P2)
    Mar 6 03:19:41 yang sm-mta[1622]: q264YpRc005484: to=, delay=03:44:50, xdelay=00:00:02, mailer=esmtp, pri=2195965, relay=mail.openflea.com. [111.235.137.40], dsn=2.0.0, stat=Sent (OK id=1S4pcS-0008T7-Dk)
    Mar 6 03:22:46 yang sendmail[13009]: q268MjTe013009: to=partners@openflea.com, ctladdr=noreply@jotform.com (1004/1004), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=36253, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q268MkJI013014 Message accepted for delivery) /var/log/mail.log:Mar 6 03:22:50 yang sm-mta[13046]: q268MkJI013014: to=, delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=126451, relay=mail.openflea.com. [111.235.137.40], dsn=2.0.0, stat=Sent (OK id=1S4pfV-0001L5-Cf)
    Mar 6 03:58:14 yang sm-msp-queue[5835]: q2681p2F024928: to=partners@openflea.com, delay=00:56:22, xdelay=00:00:00, mailer=relay, pri=125755, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q268w6Pr005840 Message accepted for delivery)
    Mar 6 03:58:19 yang sm-mta[6161]: q268w6Pr005840: to=, delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=125953, relay=mail.openflea.com. [111.235.137.40], dsn=2.0.0, stat=Sent (OK id=1S4qDq-0000Ne-2T)Mar 6 04:32:56 monk sendmail[15014]: q269WuBU015014: to=partners@openflea.com, ctladdr=noreply@jotform.com (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=35453, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q269WuGi015015 Message accepted for delivery)
    Mar 6 04:33:00 monk sm-mta[15017]: q269WuGi015015: to=, ctladdr= (1005/1006), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=125651, relay=mail.openflea.com. [111.235.137.40], dsn=2.0.0, stat=Sent (OK id=1S4qlZ-0008Vi-96)