What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Disabled

    Asked by travelhutjill on April 17, 2016 at 05:50 PM
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    JotForm Support

    Answered by EltonCris on April 17, 2016 at 06:29 PM

    You account is now re-activated, your form should be working fine by now.

    However, we consider taking the following action to avoid this from happening again.

    Your account was auto-suspended by our phishing filter because you have a form that asked credit card fields using regular textbox fields http://www.jotform.us/form/50675808735162 . This violates our terms of use. Please take note that this is prohibited. We do not allow asking sensitive information manually like credit cards. We highly suggest deleting the credit card fields in your form to avoid account suspension.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations.  

    Dwolla Integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this:https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you have further questions, please let us know. We'd be happy to help you here.