Do i have to have paid account to change allowed file size?

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    Asked on April 17, 2016 at 07:25 PM

    do i have to have paid account to change file size? i just open free account, still creating page, testing form and i wanted to change upload file size to 5 mb but it will not allow me to do that, going back to default value..

    is it ok?

    thank you


    This is a re-post of a comment on Changing the File Upload Size Limit

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    Answered on April 17, 2016 at 10:12 PM

    Hello viktor,

    No you do not need to have a paid account to change the file size of your upload question. This feature is also available in free account too.

    Please be noted that as far as features are concerned, there is no difference between paid & free account. The only difference is the submission and upload limits that you can receive.

    I tested this issue in my account and I am not able to replicate the issue you are having. I was able to change the "Max File Size" successfully. When I reloaded the form in editor, the changes was saved. After changing the file size, did you save the form? Please save the form one and see if you are still able to replicate the issue.

    I am unable to check your form. What is your Jotform account username or the email address used in your account profile? I am unable to find any details with your email address

    We will wait for your response.

    Thank you!