JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If I understand correctly by "upload a form, it's a word document", you mean you want to convert a word document into a web form? Unfortunately that is not possible to do in jotform. You will have to manually recreate the word document form into jotform using our Form Builder.
If you need further assistance, or you were referring to a different issue, please let us know.