What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New Preferences Setting: "Expire Date" option not displaying or saving changes in view

    Asked by AITI_Liguria on April 17, 2016 at 09:07 PM

    Time will remain 0:00 even after saving changes in the form Settings.

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    JotForm Support

    Answered by Charlie on April 17, 2016 at 11:04 PM

    Apologies for the inconvenience.

    It seems like the new preferences wizard's "Expire Date" option is broken. The changes or selection in the date and the time are not saving, or at least not showing that they were saved. Here's a screencast of it:


    I have forwarded this to our developers to have it checked and fixed. For the meantime, you can do the changes by switching your form builder to an older version. 

    Try logging in to www.jotform.com/?&old. That should give you the old preferences wizard, you can see there if the previous changes you made were saved, if not, you can do it directly there. 

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    JotForm Developer

    Answered by erhan on April 18, 2016 at 04:51 AM


    We have solved the problem. Thanks for your feedback.


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    Answered by AITI_Liguria on April 18, 2016 at 02:10 PM

    Thanks a lot. I confirm it works now. :-)

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    JotForm Support

    Answered by Kevin_G on April 18, 2016 at 04:05 PM

    On behalf of my colleagues, you're welcome. 

    It is good to know this is working on your end now, if you need more  help feel free to contact us, we will be glad to help you.