What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form stopped sending submissions

    Asked by ritasridecom on April 18, 2016 at 12:14 AM

    I am not sure why this form stopped working. It has not been changed for a long time. I tried to send a test, the results show in submissions, but it does not get sent to the notification email. We only do one event per year, but I am a bit concerned that Jotform might not be as reliable as it used to be. Please let me know what you think happened.



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    JotForm Support

    Answered by Chriistian on April 18, 2016 at 01:47 AM

    It appears that your email address was added to the bounce list, which is why you are not receiving any email notifications. There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is in the bounce list. 

    I have now removed the address from the bounce list so you should receive the next email notifications successfully.

    You can also remove the email address from the bounce list on your account. Simply follow this guide to learn how: How to Remove Your Email Address from Bounce List.

    If you need further assistance, please let us know.