Troubleshooting

  • Profile Image
    igichaife
    Asked on April 18, 2016 at 12:39 AM

    There are times when people fill out our JotForm and click on the send button, but we do not receive their submission, which has caused us to miss orders.  I inform people that they should make sure that they receive the email confirmation or submit the form again or email me.

    But, my question is, is this a known problem, that forms sometimes do not submit?  

    Or if it is a glitch somewhere on my side, what should I ask or look for?

    It has  happened enough times with different people, that I am starting to wonder.

     

    thanks for your advice.

  • Profile Image
    Chriistian
    Answered on April 18, 2016 at 01:58 AM

    I checked our mail logs and it appears that all the email notifications were sent successfully to this address bhuis@bluewin.ch.

    You can also check your entire email history on your account. Simply follow this guide to learn how: How to View All Your Form Email History

    If you have not received the email notifications, please check your spambox and make sure that noreply@jotform.com is in your trusted senders list. You can also white-list jotform's addresses to make sure that you receive the emails. Here's a list of our addresses: Whitelisting JotMails IP Addresses.

    If the issue persists, please let us know.
    Regards.