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    Asked on April 18, 2016 at 12:39 AM

    There are times when people fill out our JotForm and click on the send button, but we do not receive their submission, which has caused us to miss orders.  I inform people that they should make sure that they receive the email confirmation or submit the form again or email me.

    But, my question is, is this a known problem, that forms sometimes do not submit?  

    Or if it is a glitch somewhere on my side, what should I ask or look for?

    It has  happened enough times with different people, that I am starting to wonder.


    thanks for your advice.

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    Answered on April 18, 2016 at 01:58 AM

    I checked our mail logs and it appears that all the email notifications were sent successfully to this address

    You can also check your entire email history on your account. Simply follow this guide to learn how: How to View All Your Form Email History

    If you have not received the email notifications, please check your spambox and make sure that is in your trusted senders list. You can also white-list jotform's addresses to make sure that you receive the emails. Here's a list of our addresses: Whitelisting JotMails IP Addresses.

    If the issue persists, please let us know.