JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
TroubleshootingAsked by igichaife on April 18, 2016 at 12:39 AM
There are times when people fill out our JotForm and click on the send button, but we do not receive their submission, which has caused us to miss orders. I inform people that they should make sure that they receive the email confirmation or submit the form again or email me.
But, my question is, is this a known problem, that forms sometimes do not submit?
Or if it is a glitch somewhere on my side, what should I ask or look for?
It has happened enough times with different people, that I am starting to wonder.
thanks for your advice.
JotForm problem different Glitch
I checked our mail logs and it appears that all the email notifications were sent successfully to this address firstname.lastname@example.org.
You can also check your entire email history on your account. Simply follow this guide to learn how: How to View All Your Form Email History
If you have not received the email notifications, please check your spambox and make sure that email@example.com is in your trusted senders list. You can also white-list jotform's addresses to make sure that you receive the emails. Here's a list of our addresses: Whitelisting JotMails IP Addresses.
If the issue persists, please let us know.