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TroubleshootingAsked by igichaife on April 18, 2016 at 12:39 AM
There are times when people fill out our JotForm and click on the send button, but we do not receive their submission, which has caused us to miss orders. I inform people that they should make sure that they receive the email confirmation or submit the form again or email me.
But, my question is, is this a known problem, that forms sometimes do not submit?
Or if it is a glitch somewhere on my side, what should I ask or look for?
It has happened enough times with different people, that I am starting to wonder.
thanks for your advice.
I checked our mail logs and it appears that all the email notifications were sent successfully to this address email@example.com.
You can also check your entire email history on your account. Simply follow this guide to learn how: How to View All Your Form Email History
If you have not received the email notifications, please check your spambox and make sure that firstname.lastname@example.org is in your trusted senders list. You can also white-list jotform's addresses to make sure that you receive the emails. Here's a list of our addresses: Whitelisting JotMails IP Addresses.
If the issue persists, please let us know.