What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been blocked

    Asked by Rachel Constantine  on April 18, 2016 at 06:10 AM

    apparently my account has been blocked because of phishing apparently. I only set up my form yesterday.

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    JotForm Support

    Answered by Jan on April 18, 2016 at 07:35 AM

    Your account is currently autosuspended. Your form is asking for sensitive information like credit card details and login credentials. This is not allowed in JotForm. It violates our terms of use.

    If you need payment from the customer then you need to use one of our payment processors.

    We can re-activate your account but we need to delete the said form. Let us know what you think. Thank you.

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    Answered by Rachel Constantine  on April 18, 2016 at 07:44 AM
    Apologies I didn't realise that.
    Can't I just take the credit card detail section out please as it took me ages to do the form and I don't want to start again - or can you take it out for me?
    Rachel Constantine
    Virtual Executive Assistant
    T: +44 7887558542 |E: info@rachel-constantine.com |
    W: www.rachel-constantine.com | Skype: constantiner1971

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    Answered by Ben on April 18, 2016 at 09:00 AM

    Actually yes Rachel, that would be OK as well. I see that you have already applied the change and I have re-instated your account.

    It is good to note that since you are working with Visas it might be seen as Visa - as in credit card, so please do let us know if you happen to experience any issues and we would be happy to assist with the same.

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    Answered by Rachel Constantine  on April 18, 2016 at 09:43 AM
    Perfect, thank you so much – I can’t tell you how long it took me to do the form yesterday!

    Will get back to you if I have any further problems.

    Kind regards