What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to upgrade to the more submission per month and I can not remember my password

    Asked by April Williams  on April 18, 2016 at 08:30 AM

    I am trying to upgrade to the paid because I have more submissions that are coming this month and I can not remember my password.  I have tried to request my password several times by entering my forgot password and it still hasnt sent me a way to reset my password

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    Answered by victor on April 18, 2016 at 09:34 AM

    Thank you for contacting us. I have just reviewed your account and noticed that the form, Trek 2016, was created using a guest account. This means that you currently do not have an account with us. As soon as you create an account (paid or free) using your email, your form will automatically be placed in that account.

    If you are still having problems, please let us know. We will be glad to help.