What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting email notifications of submissions and have followed all directions

    Asked by nancykatz on April 18, 2016 at 09:26 AM

    I have been using jot form for years and have never had an issue getting emails when people complete a form until about 2 weeks ago....even though my information has not changed, for some reason, I am not getting notification emails. Please advise

    Page URL:
    https://www.jotform.com//?formID=60095949788981

    Submissions email notifications all and
  • Profile Image
    JotForm Support

    Answered by Kiran on April 18, 2016 at 10:14 AM

    I've checked your email address in our bounce list and it is not listed there. Also, I have checked the email history log of your account and didn't see any failed emails in your account.

    Please check if the emails are landed in the spam/junk folder. Also, please whitelist JotForm emails and IP addresses to your email server. We also request you to take a look at the guide below that can help you with troubleshooting email delivery issues:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.