What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Saved form is different than script output

    Asked by NGHS on April 18, 2016 at 09:45 AM

    https://form.jotform.com/50054526867964

    In form edit view, the form is up-to-date, as normal. When I save and view the form on the website, it is not updated. When I view the form preview, it is also not updated.

    Thanks for the help!

    saved form edit preview
  • Profile Image
    JotForm Support

    Answered by Welvin on April 18, 2016 at 11:11 AM

    Our apologies. We have a replication issue on our end, everything has been rectified already. Please re-save the form and check. Let us know if the issue persists. 

    I would also suggest clearing your forms cache after saving the form. Here's how: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.