What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform image is showing up on preview but not showing up on live form

    Asked by asishow on April 18, 2016 at 10:00 AM

    my jotform image is showing up on preview but not showing up on live form. form url below.

    please advise.





    Page URL:

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    JotForm Support

    Answered by Welvin on April 18, 2016 at 11:39 AM

    Our apologies. We have a replication issue on our end, everything has been rectified already. Please re-save the form and check. Let us know if the issue persists. 

    I would also suggest clearing your forms cache (https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache) after saving the form.