Form not updating

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    Asked on April 18, 2016 at 10:53 AM

    We were authoring a new form and testing it along the way. At some point, changes to the form were not appearing on our site or in the JotForm preview... yet the changes were visible in the editing area. Any thoughts?

    NOTE: do not suggest clearing a cache; that is now HIGHLY destructive to online business pursuits. In addition, we already installed a fourth clean browser to test the form; same results. And since the JotForm previewer inside the JF system is having an identical problem, this is not a cache issue.

    J.C. Hendee
    "N.D. Author Services" [NDAS]

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    Answered on April 18, 2016 at 12:00 PM

    We are sorry for the inconvenience this may caused you. This issue should be fixed now. Can you also test it on your side? Please, let us know if the issue still persists.

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    Answered on April 18, 2016 at 12:18 PM

    Nevermind... Looks like the changes finally showed up after a little while. Or whatever was done has now fixed the problem.

    Thank you for the assistance either way.

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    Answered on April 18, 2016 at 02:20 PM

    Great! Glad to see that the issue is resolved now for you. We are sorry for the inconvenience this may have caused you. We appreciate your patience and understanding in this regard.

    If you need any further assistance, please let us know. We will be happy to help.