What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not updating

    Asked by NDAS on April 18, 2016 at 10:53 AM

    We were authoring a new form and testing it along the way. At some point, changes to the form were not appearing on our site or in the JotForm preview... yet the changes were visible in the editing area. Any thoughts?

    NOTE: do not suggest clearing a cache; that is now HIGHLY destructive to online business pursuits. In addition, we already installed a fourth clean browser to test the form; same results. And since the JotForm previewer inside the JF system is having an identical problem, this is not a cache issue.

    J.C. Hendee
    "N.D. Author Services" [NDAS]

    Page URL:

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    JotForm Support

    Answered by beril on April 18, 2016 at 12:00 PM

    We are sorry for the inconvenience this may caused you. This issue should be fixed now. Can you also test it on your side? Please, let us know if the issue still persists.

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    Answered by NDAS on April 18, 2016 at 12:18 PM

    Nevermind... Looks like the changes finally showed up after a little while. Or whatever was done has now fixed the problem.

    Thank you for the assistance either way.

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    JotForm Support

    Answered by Kiran on April 18, 2016 at 02:20 PM

    Great! Glad to see that the issue is resolved now for you. We are sorry for the inconvenience this may have caused you. We appreciate your patience and understanding in this regard.

    If you need any further assistance, please let us know. We will be happy to help.