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    Information not showing up on jotform form

    Asked by mffn on April 18, 2016 at 11:04 AM


    I have people who have registered for FASD professional conference, but their information is not showing up on the jotform form nor am I getting email notifications.

    Please help.

    Thank you.

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    JotForm Support

    Answered by BJoanna on April 18, 2016 at 01:54 PM

    I have checked submission page of your form "FASD Professional Conference" and you have two submission. I also saw that you have 4 incomplete payments. 

    Inside of this guide you can find how to view Incomplete Payments:


    Paypal Incomplete Payments FAQ

    If your payments are not being marked as complete on our end, you may need to enable the IPN settings in your PayPal account: How to Enable IPN for Paypal.

    Also inside of this guide you can find how to setup Incomplete Payment Notification E-mail:


    Hope this will help. Let us know if you need further assistance.