What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Information not showing up on jotform form

    Asked by mffn on April 18, 2016 at 11:04 AM

    Hello,

    I have people who have registered for FASD professional conference, but their information is not showing up on the jotform form nor am I getting email notifications.

    Please help.

    Thank you.

    Page URL:
    https://www.jotform.com/myforms?

    JotForm information showing up email notifications professional hello
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    JotForm Support

    Answered by BJoanna on April 18, 2016 at 01:54 PM

    I have checked submission page of your form "FASD Professional Conference" and you have two submission. I also saw that you have 4 incomplete payments. 

    Inside of this guide you can find how to view Incomplete Payments:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    Paypal Incomplete Payments FAQ

    If your payments are not being marked as complete on our end, you may need to enable the IPN settings in your PayPal account: How to Enable IPN for Paypal.

    Also inside of this guide you can find how to setup Incomplete Payment Notification E-mail:

    http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    Hope this will help. Let us know if you need further assistance.