What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form has been disabled

    Asked by Aaron Kobes  on April 18, 2016 at 12:48 PM


    This is an urgent request, I have added my colleague, Sing Yang, as a sub user and he authorized payment for the Bronze Package. However, the form has not been updated. Is there a step that I am missing? Please help, the contact us form on the website cannot go down for a prolonged period of time.

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    JotForm Support

    Answered by Welvin on April 18, 2016 at 02:32 PM

    I'm sorry, but upgrading the sub-account user won't upgrade the main account. The upgrade should have been made to your account which is the main one. I have refunded the payment. Expect the refund returned to the card within 4-10 business days.

    You have to correct this by upgrading your account. Unfortunately, we can't transfer the subscription so you need to do it by your self.