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    Aaron Kobes 
    Asked on April 18, 2016 at 12:48 PM

    Hello,

    This is an urgent request, I have added my colleague, Sing Yang, as a sub user and he authorized payment for the Bronze Package. However, the form has not been updated. Is there a step that I am missing? Please help, the contact us form on the website cannot go down for a prolonged period of time.

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    Welvin
    Answered on April 18, 2016 at 02:32 PM

    I'm sorry, but upgrading the sub-account user won't upgrade the main account. The upgrade should have been made to your account which is the main one. I have refunded the payment. Expect the refund returned to the card within 4-10 business days.

    You have to correct this by upgrading your account. Unfortunately, we can't transfer the subscription so you need to do it by your self.