What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Forms: Where to find private key file?

    Asked by bethowen796 on April 18, 2016 at 01:11 PM

    We submitted our newly created form to ourselves to test it out and it's encrypted and is asking us for a "private Key" Can someone help me find our private key ?

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    JotForm Support

    Answered by Mike on April 18, 2016 at 03:16 PM

    The private key is usually named jotform.key and downloaded when you enable the Form Encryption.

    We do not store the private keys, so you may try to locate it on your computer from which the form encryption was enabled.

    Alternatively, you may consider re-doing the encryption keys in order to download a new private key. To do this, turn off the form encryption, and then turn it on back with the 'Create encryption keys for me' option.

    * Note that new private key will not decrypt form entries encrypted with the old private key.

    Related guide:

    What Are Encrypted Forms and How to Use Them as Expert

    If you need any further assistance, please let us know.