Not receiving email notifications from any of our forms?

  • Profile Image
    performersuk
    Asked on April 18, 2016 at 01:40 PM

    We have multiple JotForms created within our account which have been working fine. Until today clients are receiving email responders, however we're not receiving any email notifications?

    We have the correct email address assigned and nothing has changed.

    Your help would be greatly appreciated.

    Many thanks,

    The Performers UK team

  • Profile Image
    BJoanna
    Answered on April 18, 2016 at 03:42 PM

    I was not able to find embedded form on website you provided. However I have checked email address of your account and I saw that your email address is in bounce list. Our system gave following result:

    per*********@hotmail.co.uk is IN the bounce list 

    Reason(s) : smtp; 554 Transaction failed

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.