What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications from any of our forms?

    Asked by performersuk on April 18, 2016 at 01:40 PM

    We have multiple JotForms created within our account which have been working fine. Until today clients are receiving email responders, however we're not receiving any email notifications?

    We have the correct email address assigned and nothing has changed.

    Your help would be greatly appreciated.

    Many thanks,

    The Performers UK team

    Page URL:
    http://performersuk.com/

    email notifications not receiving email email receiving
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    JotForm Support

    Answered by BJoanna on April 18, 2016 at 03:42 PM

    I was not able to find embedded form on website you provided. However I have checked email address of your account and I saw that your email address is in bounce list. Our system gave following result:

    per*********@hotmail.co.uk is IN the bounce list 

    Reason(s) : smtp; 554 Transaction failed

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.