What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving emails

    Asked by darst1985 on April 18, 2016 at 08:07 PM

    I am not receiving the emails after an order is placed

    Page URL:

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    JotForm Support

    Answered by Chriistian on April 19, 2016 at 12:24 AM

    I checked your form and I see that the email recipient for the email notifications is contact@************.com. I checked our records and I saw that the two email notifications were sent successfully to that address.

    Please check your spam box to see if the email was sent there, and also make sure that noreply@jotform.com is in your trusted senders list.

    If you are still unable to receive the emails, please let us know.