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    Fillable pdf looks ugly - dropdown values are displayed before being entered

    Asked by Nmead on April 18, 2016 at 10:04 PM

    I have a form with a 10x6 grid of dropdown menus (each containing game scores 0,1,2..30)

    e.g. I may want to record this score 21-4, 6-21, 21-14

    The problem is that the fillable pdf displays the 0,1,2 etc vertically on the form before any data is recorded

    Once the data is entered, the form looks ok

    Is there a way to prevent this initial ugly appearance?

    Screenshot
    fillable pdf fillable displayed entered
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    JotForm Support

    Answered by Chriistian on April 19, 2016 at 03:27 AM

    Apologies for the inconvenience. I cannot seem to replicate the issue that you are having. I cloned your form and created a fillable PDF. The dropdown displays correctly, and the options only appear when I click that dropdown field.

    Are you still encountering the issue? If you are, please try clearing the form cache then create a new Fillable PDF. Here's how: How to Clear Your Form Cache?

    You can also check out this article for more information about the Fillable PDF: Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator

    Let us know if the issue still persists after.
    Regards.