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    After hitting submit on my form...

    Asked by Dana Young on April 18, 2016 at 11:04 PM

    Hi, after hitting the submit button on my form, I see the thank you message and then a new form comes up. The problem is this new form that comes up is a different form - it is a previous version of the form I ended up using. I cannot seem to find where this is set so that I can make the same form come up, not this previous version. Thanks in advance!

     

    Here is a link to the form I'm talking about - https://form.jotform.com/youngdanal/lodge-kiosk.  

    Here is the form that comes up after the thank you screen - http://form.jotform.us/form/51568246559164

    You can see the difference between the 2 forms, the first one (the one I want) has 4 buttons on page 1 and the second one only has 2. 

    -Dana

    Page URL:
    https://form.jotform.com/youngdanal/lodge-kiosk

    after new form JotForm Thank You message problem style
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    JotForm Support

    Answered by liyam on April 19, 2016 at 04:03 AM

    Hello Dana,

    I have checked and those two forms are actually different.  The 1st one is Lodge Kiosk (form ID 51568246559164), while the 2nd one has the title Sign in (form ID 51568246559164).  So what you will need to do is edit the 2nd form with and add the proper elements similar to the other form.  

    I also have checked the Thank you page of your Lodge Kiosk Form and also the Sign In form, both lands to the same thank you page, but redirects back to Lodge Kiosk form. And for this reason why the other form, redirects to a different form:

         www.lodgeatpalmerlake.com/SubmitFormThankYou.html

    And that thank you page redirects to https://form.jotform.com/youngdanal/lodge-kiosk

    So what you need to do is if you wish to redirect your thank you page to a different form, is edit the HTML file of SubmitFOrmThankYou.html.  However, if you wish to edit your Thank you URL or your Thank you message on your form builder, you can follow this user guide.

    If you have questions, please do let us know.

    Thanks.