Why am I skipping to a different page despite no condition exists?

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    tammy1973
    Asked on April 19, 2016 at 07:39 AM

    Page 21, field 93"Is your financial institution accepted by UKVI" has the condition to skip to page 48 if the answer "no" is selected. However, it even skips to page 48 if the answer "yes" is selected, although I cannot see that there is a condition which should activate this action. Instead, the user should simply go to the next page, ie page 22. Could you please tell me what I am doing wrong? Thank you

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    ashwin_d
    Answered on April 19, 2016 at 08:16 AM

    Hello tammy1973,

    I did check your form and found that you also have a condition where if the "Is your financial institution accepted by UKVI" answer is "Yes", it skips to page 48. Please check the screenshot below:

     

    Please remove this specific rule from your condition and that should solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!