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    Emails are not sending all of the submitted data as before

    Asked by mreade on April 19, 2016 at 08:12 AM
    Please can you help me with this request now:
    Notification emails for https://form.jotformeu.com/50824081567356
    In the past, the notification email used to contain a copy of the submission which was really useful as in the example below (please scroll down).
    However, for some reason, my responder emails started arriving without the submission, so I had to put in the most important fields. Is there anyway that I can get the responder emails to contain the whole submission again as well as the {edit_link} and {pdf-link} ?
    Thanks
    Michael
    email email notification submitted data
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    Answered by Ben on April 19, 2016 at 08:21 AM

    Based on what you have mentioned Michael it seems that you are getting emails, but without the required data. That suggests that the issue with the same is that your form fields have been modified at some point while the email template was as well.

    Once email template gets modified, it will no longer update itself, and if it can not find the fields, it will not show anything in that place.

    The quickest way to resolve this is to actually create a new email template. You can do that by following these steps:

    Creating a Form Autoresponder

    Setting Up Email Notifications

    Alternatively, if you have a custom design that you wish to keep, and data set in specific layout, you can add the fields manually by editing the template.

    Do let us know how it goes and if you happen to have any issues / questions and we would be happy to assist with the same.

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    Answered by mreade on April 19, 2016 at 09:43 AM
    Hi Ben
    In the past I used to receive notification emails like the one below for this form: https://form.jotformeu.com/50824081567356
    The notification email used to contain a copy of the submission which was really useful as in the example below (please scroll down).
    However, for some reason, my responder emails started arriving without the full submission, so I had to put in the most important fields. Is there anyway, that I can get the responder emails to contain the whole submission again as well as the {edit_link} and {pdf-link} without having to enter every single field manually?
    Thanks
    Michael
    ...
  • Profile Image

    Answered by Ben on April 19, 2016 at 10:00 AM

    Please do note Michael that if you send any images through email, they will not be shown on the forum thread. You can only add them to your response by going to the forum thread directly and posting it from the same.

    This would be the link to this thread: https://www.jotform.com/answers/821806

    Now to do it without manual steps, you should follow the steps as mentioned in my previous reply:

    ---

    The quickest way to resolve this is to actually create a new email template. You can do that by following these steps:

    Creating a Form Autoresponder

    Setting Up Email Notifications

    ---

    As soon as you create a new email notification (Setting Up Email Notifications) you will be sent all of the data to your email.

    Do let us know how it goes.