What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can a completed form be emailed direct to my email address?

    Asked by raconstantine on April 19, 2016 at 10:14 AM
    email direct a completed form
  • Profile Image
    JotForm Support

    Answered by beril on April 19, 2016 at 10:33 AM

    If you want to receive notification when the user submits the form, it is possible with JotForm. Please check the guide below for more information:

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    In addition to that, while I was checking your form I see that you are asking credit card details in your form.

    Unfortunately, it is not possible to collect credit card information by using text fields with JotForm. You can not collect sensitive information without out payment tools. these forms are considered as phishing form and the account will be suspended. Please refer to our terms of use for more information on phishing. We would appreciate it if you could delete them and use our payment tools. Otherwise, your account will be suspended by our system.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

     

  • Profile Image

    Answered by raconstantine on April 19, 2016 at 10:43 AM
    There are no credit card details on the form - I took them out yesterday.
    Rachel Constantine
    Virtual Executive Assistant
    T: +44 7887558542 |E: info@rachel-constantine.com |
    W: www.rachel-constantine.com | Skype: constantiner1971


    ...
  • Profile Image

    Answered by victor on April 19, 2016 at 11:24 AM

    I have reviewed the form, 61073069822354, and noticed that you are still asking for sensitive information. Like colleague indicated, your account will be suspended by our team if this fields still exist.

    If the fields are not meant to collect CC information, please indicate what data is being collected.

  • Profile Image

    Answered by raconstantine on April 19, 2016 at 11:43 AM
    It is a card number like a frequent flyer card number

    ...
  • Profile Image

    Answered by victor on April 19, 2016 at 11:59 AM

    Thank you for your clarification. We have a phishing application that goes through each form and checks for specific words. If if fins certain words, it will suspend the account. Since you are not violating our terms and you are not collecting CC information, could you please modify the labels so our application does not suspend your account.

    As you can see, it is very easy to confuse this.

    Thank you for your understanding.