What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is accepting credit card information using a regular form unsafe?

    Asked by Russell on April 19, 2016 at 10:51 AM
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 19, 2016 at 11:31 AM

    Accepting any information using regular fields are safe since JotForm uses SSL (secure form) by default. We also have Form Encryption feature.

    However, we do NOT allow asking sensitive information like username and password, credit card fields and etc. using regular fields. It is prohibited here and this violates our terms of use. Doing so will result to account suspension - we have phishing tool that scans forms like this and auto-suspend them. Please avoid creating forms like this to avoid account suspension or permanent termination.

    If you want to charge users credit card manually on a later date, we suggest using any of the payment fields we have in the form builder. Then enable Payment Authorization. This guide explains the Payment Authorization feature and how to enable them https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    If you have further questions, let us know.