What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel Account

    Asked by chealth on March 06, 2012 at 12:10 PM


    I am trying to cancel my account, and downgrade from premium to free. I keep getting error messages!


    Please advise?



  • Profile Image

    Answered by ItalyTech on March 06, 2012 at 12:13 PM

    Can you give us more information about error messages you receive ? Thanks

  • Profile Image

    Answered by edz_kgs on March 06, 2012 at 12:34 PM


    If you dont mind, may I ask why you want to cancel your account? Would be nice if you can send us screenshots of the error messages you are getting so we can further check.


  • Profile Image

    Answered by pinoytech on March 06, 2012 at 12:38 PM


    Goodnews! Nothing to worry anymore. We already cancelled your subscription for you.You will not be charged again. Your account will stay Premium until the paid period experies which is on March 25, 2012.

    Your forms and data will not be affected in any way when your account downgraded to a free one. 

    Feel free to resubscribe anytime you wish. Thank you for using JotForm and have a great day!