Cancel Account

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    Asked on March 06, 2012 at 12:10 PM


    I am trying to cancel my account, and downgrade from premium to free. I keep getting error messages!


    Please advise?



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    Answered on March 06, 2012 at 12:13 PM

    Can you give us more information about error messages you receive ? Thanks

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    Answered on March 06, 2012 at 12:34 PM


    If you dont mind, may I ask why you want to cancel your account? Would be nice if you can send us screenshots of the error messages you are getting so we can further check.


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    Answered on March 06, 2012 at 12:38 PM


    Goodnews! Nothing to worry anymore. We already cancelled your subscription for you.You will not be charged again. Your account will stay Premium until the paid period experies which is on March 25, 2012.

    Your forms and data will not be affected in any way when your account downgraded to a free one. 

    Feel free to resubscribe anytime you wish. Thank you for using Jotform and have a great day!